Refund policy

Last Updated: 27 July 2026

At Biodynatek, we aim to provide customers with a clear and straightforward return process.

14-Day Returns

Eligible products may be returned within 14 days of receiving the order.

Returned products should:

• Be unused
• Remain in their original condition
• Be returned in their original packaging
• Include proof of purchase

Non-Returnable Products

Certain products may not normally qualify for return, including:

• Personalised or customised products
• Gift cards
• Certain final-sale products where applicable
• Products damaged through misuse

Nothing in this policy affects applicable statutory consumer rights.

Refunds

After receiving and inspecting an eligible return, we will notify the customer regarding the refund status.

Approved refunds will normally be processed within 7 business days.

Refunds will be issued to the original payment method. Banks and payment providers may require additional processing time before funds become available.

Return Shipping

Customers are generally responsible for return shipping costs unless the product is faulty, damaged upon arrival or supplied incorrectly.

Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact our customer support team within 48 hours of delivery with your order information and relevant details.